Our regional marketing team approved a conquest push against Nissan Rogue in April. Nissan Rogue sales were up 13% in Q1. Fine, competitive context makes sense. The problem is our comparable product has a 26-day supply at our dealers while Rogue dealers are sitting at 45+. We're spending co-op dollars to drive traffic to stores that can't close the conquest because they don't have the vehicle. At some point someone in marketing has to own the inventory handshake. I am tired of building awareness for a product that isn't on the lot.
- Home
- Forums
- OEMs
- General Forum
- Conquest campaigns
This is the structural…
This is the structural disconnect that nobody in the planning meeting owns because marketing owns campaign timing and sales ops owns inventory and neither team is accountable for what happens at the intersection. The 26-day supply number is the tell. At that days supply you are not conquest-ready. You are loyalty-defense ready at best. The co-op spend is generating awareness for a product that a competitor has more readily available right now and some percentage of that traffic is going to walk into a Rogue dealer and close there because your lot is empty. The right move is to pause the conquest until you are at 45-plus days yourself, redirect the spend to retention of current owners, and restart the conquest when the inventory math actually supports the traffic you are paying to generate.
Lived this exact situation…
Lived this exact situation two years ago. We ran digital conquest against a competitor who had 60-day supply and we had 18. Leads came in, dealers couldn't close, and the follow-up surveys showed customers bought the competitor anyway because they could get it in a week. The awareness we built essentially funded a test drive for their product. The fix we eventually landed on was a hard inventory gate on conquest activation. Below a supply threshold, the campaign pauses automatically. It took six months to get that policy through but it stopped the bleeding. The handshake you're describing has to be structural, not a conversation you have every quarter.
Add new comment