Video multipoint inspections have become common in dealership service departments, but getting technicians to consistently produce useful videos can be another matter.

One dealer group recently reached 100% technician participation by scoring inspection videos and financially rewarding technicians who performed well.

That raises an interesting compensation question.

If video inspections increase customer trust, recommended-work acceptance and technician hours, should creating a good video simply be considered part of the technician’s job—or should technicians receive additional compensation for doing it exceptionally well?

Scoring also creates another concern. A technician can technically complete the video while speaking too quickly, recording in a noisy shop or failing to clearly explain why a repair matters.

Should dealerships formally score technicians on communication quality in addition to technical productivity?